Enhancing Customer Retention in Retail through Logistic Service Quality: The role of Omnichannel Capability, Operational Flexibility, Technological Innovation, and the Moderating Effect of Entrepreneurial Orientation. PROSIDING PMIDCC (The Prasetiya Mulya International Doctoral Colloqium and Conference), [S. l.], v. 1, n. 1, p. 3–4, 2024. Disponível em: https://proceeding.prasetiyamulya.ac.id/proceeding/index.php/PMIDC/article/view/15.. Acesso em: 28 apr. 2025.