“Enhancing Customer Retention in Retail through Logistic Service Quality: The Role of Omnichannel Capability, Operational Flexibility, Technological Innovation, and the Moderating Effect of Entrepreneurial Orientation”. 2024. PROSIDING PMIDCC (The Prasetiya Mulya International Doctoral Colloqium and Conference) 1 (1): 3-4. https://proceeding.prasetiyamulya.ac.id/proceeding/index.php/PMIDC/article/view/15.