“Enhancing Customer Retention in Retail through Logistic Service Quality: The Role of Omnichannel Capability, Operational Flexibility, Technological Innovation, and the Moderating Effect of Entrepreneurial Orientation”. PROSIDING PMIDCC (The Prasetiya Mulya International Doctoral Colloqium and Conference), vol. 1, no. 1, May 2024, pp. 3-4, https://proceeding.prasetiyamulya.ac.id/proceeding/index.php/PMIDC/article/view/15.